Luxury Pearls Dubai Champagne Evening Dresses with Cape Arabic Women Mermaid Wedding Party Prom Dress
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Estimated Delivery:May 10 - May 14
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Free Shipping & Easy Returns
Duties included for EU, USA & Canada.
Worldwide shipping
Secure payments
Easy returns
Luxury Pearls Dubai Champagne Evening Dresses with Cape Arabic Women Mermaid Wedding Party Prom Dress
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Usually we can ship the dress within 7-15 days .
Shipping time is about 5-7 working days by DHL ,Fedex,UPS,TNT etc.
If you need it urgently , please tell us ,we can arrange a rush order for you :)
Custom Made Size
If you want custom made , please offer measurements as the following shows:
(1) Bust: ____cm
(2) Waist: ____cm
(3) Hips: ____cm
(4) Shoulder To Floor (with shoes): ___cm
(5) Shoulder to Shoulder: ___cm
(6) Height(with shoes) : ____cm
If the dress has long sleeves , we still need other size:
(7) Armhole : ____cm
(8) Bicep: ____cm
(9) Arm/Sleeve Length: ___cm
Return Policy
We have an easy return/exchange process! If you are not totally satisfied with the item
(including quality problem, not the right size etc.)
You may return this item for a full refund.(excluding shipping charges)
Return & Exchange Requirements
1) Troduct must be unworn and in the original condition even after tried on for fit and size.
2) No Refund: Worn, Perfumed, Altered or without the original Brand&Labels.
3) Not fit for you(with wrong size), the quality problem
4) No Refund: Custom-made Petite or Plus Size and Made to your Specification.
5) It is buyers' responsibility to pay the return or exchange postage.
Feedback
Let customers speak for us
Beautiful! Very good communication
Beautiful craftsmanship! Sarah was incredibly helpful and the dress arrived so quickly! My daughter looks absolutely beautiful in it and has received only compliments at her gorgeous dress.
This is a real review. I placed an order on Jan-12 and I received it on Jan-23, very quick shipping! The shoes came in and it looks exactly to its image. Please go up a size. I am usually a size 8 but I got it in a size 9. The shoes are a true beauty. It is so pretty and I am excited to wear it around events. Look at my picture and you can see how pretty it is. Very sparkly !! Thank you for the seller for the quick shipping.
LORIE Blush Pink Lace Elegant Wedding Dresses Low-Cut V-Neck Appliques A-Line Bride Gowns Princess Spaghetti Straps Bridal Gown
Super fast delivery !
It was perfect, I agreed to pay the extra fee and asked the seller to add more lace and extend the length of the train. I ordered the same color as the picture, but they have this slight color difference, it's similar to the blush but lighter in color.
When I asked Sarah, she told me the fabric of the gown was glitter tulle. I was worried that the sequins on the dress would fall off, so I paid the extra fee to ask to use a better glitter lace fabric.
wawwwwwww amaysing dress is very very beautiful and good condition it's same in the picture and more beautiful 😍 🤩 👌 ❤️ I love it very nice and very quick delivery 😀 😊 😄 ❤️
I love it! It looks just like the photo, excellent quality very very nice, I recommend it.
So gorgeous! I'm in love with the dress. Sarah was super sweet and helpful. Fast shipping!
I am very happy my dress arrived today is much more beautiful live I have modified the. sleeve and made with it asks looks like a luxury dress. Anyone who is afraid can buy without fear I recommend 100/:
Superb quality! Nice and sturdy. Love the designs. Exactly like the photo! Thank you!!! !
The dress is absolutely beautiful, I opted to take and send in my own measurements so I wouldn't have to have it altered much. It fits perfectly! I could have easily gone into a boutique and bought the same dress for $1,000 dollars.
I will only purchase gowns from this store in the future and will recommend them to others because the gowns they make are so beautiful! 😍😍😍100% recommend it!
A very elegant, beautiful dress that captivates people.
Return and Refund Policies
- At sarah-houston.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@sarah-houston.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Sarah Houston
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
For returns initiated by the customer, a 30% restocking fee will be deducted from the refund amount.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform sarah-houston.com by email, sending your return request to info@sarah-houston.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order. In case of returning more than one item, items need to be returned separately.
Step 4. The refund term is within 10 days. sarah-houston.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@sarah-houston.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@sarah-houston.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Please be aware that if the order is canceled at the customer's request, a 5% payment processing fee will not be refunded.
1. How do I know my size?
The sizing details for each product are available on the product page. We provide a comprehensive size chart to help you find the perfect fit. If you have any further questions about sizing, don't hesitate to reach out to us at info@sarah-houston.com. Our team will be happy to assist you.
2. How can I place an order on Sarah Houston?
Placing an order on Sarah Houston is simple and convenient. Follow these steps:
- Browse our website and select the desired items by adding them to your shopping cart.
- Once you've finished shopping, proceed to the checkout page.
- Provide your shipping address and payment details to complete the order.
3. What payment methods do you accept?
Sarah Houston accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured that your payment information is handled with the utmost security and privacy.
4. What are the shipping options and delivery times?
Shipping is FREE The estimated delivery date is indicated for each product. Delivery times depend on the handling time and transport time of each product. Handling and transport days refer to business days, excluding weekends and holidays.
5. Can I track my order?
Yes, you can track your order on Sarah Houston. Once your order is dispatched, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.
6. Do you offer international shipping?
Yes, Sarah Houston offers international shipping to various countries. During the checkout process, you can select your country for shipping, and the applicable shipping fees and estimated delivery times will be displayed.
7. What is your return policy?
We want you to be completely satisfied with your purchase from Sarah Houston. If, for any reason, you are not happy with your order, you may return it within 30 days of receiving the package. The item should be unused, in its original condition, and with all tags intact. Please refer to our Returns and Refunds page for detailed instructions on the return process.
8. How do I contact customer support?
Our customer support team is here to assist you with any inquiries or concerns. You can reach us through the following channels:
- Email: info@sarah-houston.com
- Phone✆: +34 666 08 60 28 (Monday to Friday, 9:00 am - 5:00 pm GMT)
- Live Chat: Available on our website during business hours.
9. Can I cancel or modify my order after it's been placed?
We aim to process orders quickly to ensure timely delivery. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is dispatched, it may not be possible to make changes.
10. Are there any promotions or discounts available?
Sarah Houston regularly offers promotions and discounts on various items. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and special offers.
At Sarah Houston, we strive to provide exceptional service and top-notch products. If you have any other questions not covered in this FAQ, don't hesitate to get in touch with our customer support team. Happy shopping!